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Title:
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DESIGNING E-GOVERNMENT SYSTEMS FOR ALL A CASE STUDY IN THE BRAZILIAN SCENARIO |
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Author(s):
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Vania Paula De Almeida Neris , M. Cecilia C. Baranauskas |
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ISBN:
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978-972-8924-93-5 |
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Editors:
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Pedro Isaías, Bebo White and Miguel Baptista Nunes |
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Year:
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2009 |
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Edition:
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1 |
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Keywords:
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Tailoring User Interface, E-government, Universal Design |
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Type:
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Full Paper |
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First Page:
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60 |
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Last Page:
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67 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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E-government services should be accessible to every citizen. However, user interfaces, as designed today, hardly enable
interaction for all, as they do not reach the different interaction needs in the population, especially in developing
countries. This paper proposes an approach to develop tailorable interfaces aiming at the digital inclusion; a case study is
conducted within a Brazilian project. The approach is based on Organizational Semiotics and Participatory Design to
elicit users and systems requirements, getting to an interaction model and from the model to tailorable solutions that fit
different interaction needs. Several prototypes resulted from the model and were evaluated with representative users. |
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